1. Important Information about This Legal Contract

This Agreement is a legal contract between the Beneficiary (Recipient of the services) and Centre for Public Policy Research (CPPR), who intends to offer courses.   The Beneficiary  accepts this Agreement for availing the courses offered by CPPR,  by making a payment through this platform. The terms and conditions of this Agreement are subject to change without prior notice, which will be notified as revisions here, except that the terms and conditions posted on the Site/Payment gateway at the time when the Beneficiary initially places or modifies an order will govern the order and delivery of services in question. This Agreement constitutes the entire agreement between the Beneficiary and Centre for Public Policy Research relating to the payment for the services on the Site. In the event of any conflict between the terms and conditions stated in the order of the beneficiary and this Service Agreement or any terms and conditions on our invoice, the beneficiary agrees that the provisions of this Agreement shall control.

2. Offering  Services 

  • All payment details that are downloadable or designed for online use and  are typically made available to the beneficiary immediately after a successful transaction. While the delivery process is set up for instant transmission of the services, like attending online or onsite classes offered by CPPR, CPPR  will not refund the course fee because of a delay by the beneficiary in accessing these due to reasons at the beneficiaries end or at the internet service provider. CPPR  shall not be  responsible for any delays in transmission due to web service outages or email delivery delays which are beyond CPPR’s control or at the beneficiary’s end. If the course offered involves a live training, it will be arranged as per pre-planned date, time and online platform. It will be informed to the beneficiary  in advance. Centre for Public Policy Research  has the right to change the date, time and venue (online platform)  of the live training and inform the beneficiary.
  • The services offered by the Centre for Public Policy Research are very simple to use. Thus, all services are offered with the joint understanding that the beneficiary possesses a basic knowledge of computer systems, and other software and online platforms required for the successful completion of the course.  No reimbursement will be done due to the inability of the user to understand software and online platforms required for the successful completion of the course. However, the Centre for Public Policy Research will attempt to resolve any problems as quickly and easily as possible.
  • If you are unsure of the content of any services or courses offered, please contact us before making the payment. We are happy to help you verify that you are availing the right services /choosing the right course, which will meet your needs.

3. Credit Card Payments

The term ‘credit card holder’ as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or any financial institution that appears on the credit card. When you complete an online transaction from www.cppr.in using a credit card for payment, you agree to the following terms and conditions:

  • You are the credit card holder, or that the credit card holder is aware that you are making the payment and has authorized you in advance to make the payment using their credit card.
  • Should you have a problem with your payment, you can contact the Centre for Public Policy Research to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
  • To threaten a chargeback to alter price after paying for the services, is an offence and is strictly not permitted. Fraudulent use of credit cards will be investigated and reported to your local police, your local bank, and our merchant service. We will prosecute to the full extent of the law.
  • An unauthorized credit card charge back after paying for a service  is known as friendly fraud or chargeback abuse, even if you are the owner of the card, it is theft and still fraud. We will dispute the chargeback with proof of delivery and, as required, file a report with the police.
  • Original requests for services, processed in error, improper address, wrong phone number, declined or expired card, etc. will require that new payment to be made in the billing address of the credit card.
  • We accept only those credit cards mentioned on the ordering screens for the services, as the payment options for your purchase.

4. Credit Card Charge backs

  • A criminal or fraudulent chargeback is when the credit card holder has paid for a service, avails the  service, then intentionally reverses the charge through their card-issuing bank stating that they did not request  or receive the service. Please note that charging back a service when that service was received, is a theft.
  • We shall report all wrongful or fraudulent charge backs to your local police, your local bank, and our merchant service. Credit card fraud is a serious offence  and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.
  • Further, Beneficiary agrees and acknowledges that the beneficiary  shall be solely responsible for and shall bear (and/or reimburse) Centre for Public Policy Research  for any chargeback fees issued to Centre for Public Policy Research  or from any credit card company, merchant services or other source of payment that is initiated at the request of the beneficiary. Stated another way, should beneficiary  request a refund or chargeback from any credit card company, merchant services or other source of payment for the services of  Centre for Public Policy Research, and should said card company, merchant or other source thereafter impose any fee or amount to Centre for Public Policy Research  at the request of said beneficiary for or as a result, beneficiary shall reimburse Centre for Public Policy Research  for the refund amount plus the said charge back fee or amount. By availing any service from www.cppr.in, the beneficiary expressly authorizes Centre for Public Policy Research to direct a payment/charge to be made to a beneficiary’s credit card account (the same being the credit card account used in for the  said service/product) in the amount of the said refund and charge back fee (or amount charged to Centre for Public Policy Research  for such refund).

5. Prices, Charges and Payment

All amounts are to be paid in INR. Centre for Public Policy Research has the right to collect the credit card charges from the beneficiary during the payment. All credit card charges must be paid in INR; Centre for Public Policy Research reserves the right to change the cost of services offered through this web site at any time.

6. Refund  Policy

  • As you are choosing to avail the services  offered  by the Centre for Public Policy Research  you agree to accept the general terms and conditions for payments and refunds for our services offered. Anyone availing any service from www.cppr.in understands and agrees that all services  availed  and/or material downloaded are considered final for which no refunds will be given or provided, except as provided in these terms. In the case of live training, no refund will be given. If we do decide or are forced to issue a refund or receive a charge-back, your debt will be turned over to our collections department and you will be charged to cover our loss.
  • Course orders are NOT eligible for refund, cancellation or transferable. We MAY approve a refund/transfer request provided the Student meets the following requirements:
    • The Student MUST notify us of their desire to cancel  the order  IN WRITING, within 24-hours of placing the order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: [email protected]  AND;
    • The Student must NOT HAVE EXCEEDED the prescribed   training TIME ALLOWED, which shall be decide for each course by CPPR, which shall be final and binding on the student:
    • The student must not have accessed, partially or fully, the reading or reference material provided as part of the course.
    • If the request is made AFTER 24-hours OR after  the student has completed MORE THAN the prescribed allotted training time, your tuition fee is NON-REFUNDABLE.

7. Beneficiary Data and Privacy

  • During the transaction process beneficiary contact information is collected by our system. Centre for Public Policy Research  may send relevant offers via email and postal mail to our beneficiaries using this information.
  • Centre for Public Policy Research shall ensure that the payment gateway/site shall contain appropriate security measures to safeguard the personal information of the beneficiary, and any other individual who provides personal information in connection with the services offered. 

8. Law and Jurisdiction

  • These Terms of Use shall be governed in all respects by the laws of India and you agree to submit to the exclusive jurisdiction of the courts in Ernakulam, Kerala.
  • We are not responsible if your local laws conflict with the Indian laws, or any of our content or services and it is made clear that your local laws do not alter and have no effect on our Terms and Conditions or Privacy Policy.

9. Professional Service Indemnification

Beneficiary expressly agree to indemnify, hold harmless, and defend Centre for Public Policy Research against lawsuits, claims, costs associated with defense or accusations, and hold CPPR and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of beneficiary’s  breach of this agreement, or services, which may prove to be in violation of any law or infringement on the intellectual rights of a third party.

10. Consequential Damages

In no event shall Centre for Public Policy Research, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, “Centre for Public Policy Research”) be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Centre for Public Policy Research  has been advised of the possibility of any such damages.

11. Reproduction

Any reproduction or redistribution of any Centre for Public Policy Research  product  or study material  is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No image, video clip, audio sample, text, content, may be copied or used in any way by the user. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE/PAYMENT GATEWAY TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED

12. Terms of Service

  • The Centre for Public Policy Research reserves the right to refuse its services or courses to anyone who does not meet the criteria defined for eligibility for each course and in some cases  at its own discretion.
  • Online training courses shall  NOT be transferred to another student.
  • Please understand that with the enrolment and accessing of your online course, you have read and agreed to the aforementioned refund policy. There are no extensions granted for your course. If you do not complete your course by the end-date on your welcome letter, CPPR shall reserve  the right to charge  additional fees for extended access.

13. Our complaint process

Wherever possible, we will attempt to resolve your complaint at the first point of contact. You can contact us at the following contact number +91 484 3533966. If we are unable to resolve your complaint at the first point of contact, you may put this up to us by email to the id: [email protected].


Last updated on   …..  /08 / 2020